Tech Support Tech - Help  as of 05/10/2008
Please click on the link to request more information.Include the best time of the day for a telephone interviewif you feel you are qualified for and interested in this position.

Position:     Tech Support Tech - Help
Reference:    MAK00136
Location:     Dallas TX
Duration:     3 mo.

Skills:       Help Desk Experience
              Windows XP
              Microsoft Office - Outlook, Word, Excel, etc. Versions up to
              2003  VPN Connectivity
              Active Directory
              Blackberry/PDA
              CompTIA A+ Certified
              Remote Control/Access Tools
              Clarify (Problem Management System)
              Office MOUS or MOS Certification


Scope:        Provides phone based technical support in activities
              associated with the identification, prioritization and
              resolution of reported problems.
              Activities include recognition, research, isolation,
              resolution, and follow-up. Performs general maintenance
              tasks and resolves less complex problems immediately, while
              more complex issues are identified to a higher level of
              support. Involves use of problem management databases and
              help desk system.


Please send your current resume in confidence to
              "Don W. Jones" <DJones@eurosoft-inc.com>